Our admission desk is situated on the ground floor by the reception area.
The front office staff at the reception will assist you during the admission process. They will generate a Unique Hospital Identification Number (UID) for the patient and all the medical records will be maintained and stored by the hospital for all future reference. They will also draw out an estimate and guide you for selecting the relevant category of room.
In addition, you will be required to make an advance payment. The advance shall be adjusted against the final bill at the time of discharge. The staff will escort the patient to the allotted room/bed and make you feel comfortable.
Your admission process guide - Download PDF Version
What documents should I bring in order to complete my admission process?
Please ensure that you have the following details for your registration:
Should I ask family members or friends to accompany me at admission?
We encourage all adult patients to be accompanied by a family member or a friend as we know admission is a stressful process. Anyone under 18 years must be accompanied by a parent or a guardian.
Should I make an appointment for an admission?
It is better to call on 601 2300 and request for an appointment before coming to the clinic.
I have a medical insurance, how does it work?
We work with a range of Insurance companies. Please ask our Admission Desk for more information. We encourage you to liaise with our Admission Department for a guarantee of payment from your preferred insurance company prior to the date of admission.
We also have Medscheme on site to facilitate your discharge process.
Do I need to bring my Insurance Card to the clinic?
Yes. The hospital needs the information on your insurance card in order to request for a guarantee of payment from your insurance company.
How can I find out about my bill amount?
We provide you with an interim bill on a daily basis. Kindly contact your Floor Coordinator for details.
Do you accept credit cards?
We accept cash, debit and credit cards. We do not accept personal cheques.
Why should I sign a consent form before a procedure?
This is to ensure that you have been explained the procedure you are about to go through, that you have understood it and that you agree to this procedure.
What are your visiting hours?
In the interest of patients, kindly abide by the following hours:
Morning: 08h00 - 09h00 (Wards & ICU)
Afternoon: 17h30 - 19h30 (Wards & ICU)
What kind of rooms do you have?