Admission Process

Our admission desk is situated on the ground floor by the reception area.

The front office staff at the reception will assist you during the admission process. They will generate a Unique Hospital Identification Number (UID) for the patient and all the medical records will be maintained and stored by the hospital for all future reference. They will also draw out an estimate and guide you for selecting the relevant category of room.

In addition, you will be required to make an advance payment. The advance shall be adjusted against the final bill at the time of discharge. The staff will escort the patient to the allotted room/bed and make you feel comfortable.

Your admission process guide - Download PDF Version

  • What documents should I bring in order to complete my admission process?

    Please ensure that you have the following details for your registration:

    • Proper identification of Patient (ID number / Passport / Travel documents / License).
    • Doctor’s referral details and Prescription.
    • Details of person assuming personal and financial responsibility for non-insured patients along with ID and proof of address.
    • Letter of Guarantee from a recognised institution, who will cover the hospitalisation fees (Insurance Company, Corporate).
    • A first down payment of 100% based on the cost estimate, given by the pre admission desk, will be required at admission. You can effect the payment by cash or credit card.  
    • Any allergy details.
  • Should I ask family members or friends to accompany me at admission?

    We encourage all adult patients to be accompanied by a family member or a friend as we know admission is a stressful process. Anyone under 18 years must be accompanied by a parent or a guardian.

  • Should I make an appointment for an admission?

    It is better to call on 601 2300 and request for an appointment before coming to the clinic.

  • I have a medical insurance, how does it work?

    We work with a range of Insurance companies. Please ask our Admission Desk for more information. We encourage you to liaise with our Admission Department for a guarantee of payment from your preferred insurance company prior to the date of admission.

    We also have Medscheme on site to facilitate your discharge process.

  • Do I need to bring my Insurance Card to the clinic?

    Yes. The hospital needs the information on your insurance card in order to request for a guarantee of payment from your insurance company.

  • How can I find out about my bill amount?

    We provide you with an interim bill on a daily basis. Kindly contact your Floor Coordinator for details.

  • Do you accept credit cards?

    We accept cash, debit and credit cards. We do not accept personal cheques.

  • Why should I sign a consent form before a procedure?

    This is to ensure that you have been explained the procedure you are about to go through, that you have understood it and that you agree to this procedure.

  • What are your visiting hours?

    In the interest of patients, kindly abide by the following hours:

    Visiting hours

    • Morning:   08h00 - 09h00 (Wards & ICU)

    • Afternoon: 17h30 - 19h30 (Wards & ICU)

  • What kind of rooms do you have?

    • Single Rooms are all en-suite. A sofa bed is available in all rooms.
    • Separate Female and Male Common Rooms are a shared area.
    • Day Care rooms in the Day Ward with 11 private rooms and 2 common rooms.
    • Deluxe Rooms
    • An Executive Room with a separate area for the attendants.
    • Maternity Room consists of pleasant en-suite rooms with a homely touch to make your early moments with your baby special.
    • 9 dedicated Paediatric en-suite Rooms, all in soft pastel colours fitted with an additional couch for parents to stay with their kids. The paediatric ward also has a playroom where children can play in a safe environment. It also includes a High Dependency Unit, a dedicated zone with specialised medical and support for children in need of close monitoring.
    • The oncology unit has 4 dedicated Chemotherapy Beds for cancer patients.
    • The Well-Baby Unit and the Intensive Care Unit (NICU) comprises of Level I, II & III and are located within "The Nest" on the first floor of Fortis Clinique Darné.
    • Colostomy Room